Frequently Asked Questions
Why are my shipping / arrival times different?
We try to have a unified shipping time for a majority of our products but since we are providing the best quality gua sha tools & products for the best possible pricing online, we use local and international sources that may ship from different warehouses. We are fully transparent so after you make your purchase and / or create your online profile, we will keep you up to date as to what the status is on your products. We also offer a 100% Satisfaction Guarantee!
How do I search for Gua Sha products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details. You can also start to narrow your search down by choosing a category on the top left.
How are shipping costs calculated?
We offer FREE SHIPPING on every single one of our products, to almost every place on Earth.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.